Terms of service
TERMS OF SERVICE
Last Updated: August 21, 2026
OVERVIEW
Welcome to VELORA.
This website and online store are operated by Hilltop Global Limited ("we", "us", or "our"), a company incorporated in Hong Kong. VELORA is the brand under which we market and sell products through this website.
Hilltop Global Limited is the seller, contracting entity, and Merchant of Record for purchases made through this website and is responsible for accepting payments for such purchases.
Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and services to you.
Throughout these Terms of Service ("Terms"), the terms "you" and "your" refer to customers, website visitors, and other users of our Services.
By visiting our website, purchasing products from us, or otherwise using our website and related services (collectively, the "Services"), you agree to be bound by these Terms of Service and the policies referenced herein.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 - ELIGIBILITY AND ACCOUNT INFORMATION
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
Where customer accounts are available, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.
When using our Services or placing an order, you agree to provide accurate, current, and complete information, including your contact, billing, payment, and shipping information.
You are responsible for promptly updating information where necessary to ensure that we can complete transactions and contact you regarding your order.
SECTION 2 - ONLINE STORE TERMS
You may not use our products or Services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, malicious code, or other technologies intended to interfere with the operation or security of our website or Services.
You may not attempt to gain unauthorized access to our website, customer accounts, systems, or related infrastructure.
A violation of these Terms may result in suspension or termination of your access to the Services.
SECTION 3 - PRODUCTS AND SERVICES
We make reasonable efforts to display product descriptions, specifications, photographs, colors, and other information as accurately as possible.
However, product appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or other factors.
Certain products may be available exclusively through our online store and may be available in limited quantities.
We reserve the right to modify, discontinue, or limit the availability of products where reasonably necessary.
Any return or refund is subject to our Return & Refund Policy and applicable consumer protection laws.
SECTION 4 - PRICES AND PAYMENTS
Product prices are displayed on our website and may be changed from time to time.
The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.
Additional shipping charges, taxes, duties, or other applicable charges may be displayed during checkout or otherwise applied in accordance with applicable law.
Hilltop Global Limited is the seller and Merchant of Record for purchases made through this website.
Payments may be processed through Shopify and/or authorized third-party payment service providers.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.
We reserve the right to refuse or cancel transactions reasonably suspected of fraud, unauthorized activity, pricing errors, or other unlawful activity.
SECTION 5 - ORDERS
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized transactions
- Payment authorization failure
- Shipping restrictions
- Legal or regulatory requirements
If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund to the original payment method.
Customers are responsible for providing accurate shipping and contact information.
SECTION 6 - ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible:
Email: yuehuan401@gmail.com
WhatsApp: +86 15292066669
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
In such cases, you may request a return after receiving the order in accordance with our Return & Refund Policy.
SECTION 7 - SHIPPING AND DELIVERY
Our products are primarily fulfilled and shipped from Mainland China.
Product sourcing, warehousing, fulfillment, and logistics may be performed by suppliers, warehouses, logistics providers, and other third-party service providers located in Mainland China or other jurisdictions.
Estimated delivery times displayed on our website are estimates only and may vary depending on destination, customs clearance, local carriers, weather, holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Please refer to our Shipping Policy for additional information regarding shipping methods, estimated delivery times, customs, duties, and delivery procedures.
SECTION 8 - INTERNATIONAL DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT, sales taxes, brokerage charges, or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, these charges may be the responsibility of the customer, subject to applicable law.
Customs rules and charges vary by jurisdiction. Customers are encouraged to review applicable requirements in their destination country or region.
SECTION 9 - RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, exchanges, damaged products, incorrect products, order cancellations, refused shipments, and related matters are governed by our Return & Refund Policy.
Our standard return period is 30 days after receipt of an eligible product, subject to the conditions stated in our Return & Refund Policy.
Approved product returns are handled through our designated return location in Mainland China.
Our Hong Kong registered office is a corporate registered office and is not a product return address.
Customers must contact us before returning products.
Please refer to our Return & Refund Policy for complete return and refund requirements.
SECTION 10 - ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information provided through the Services is accurate and current.
However, information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other matters.
We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.
SECTION 11 - THIRD-PARTY SERVICES
Our Services may rely on or integrate with third-party platforms and service providers, including:
- Shopify
- Payment service providers
- Logistics and shipping providers
- Warehousing and fulfillment providers
- Google
- Meta, including Facebook and Instagram
- Analytics providers
- Marketing and advertising providers
- Customer service providers
Third-party services may be subject to their own terms, privacy policies, and practices.
We are not responsible for third-party services except to the extent required by applicable law.
SECTION 12 - THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Third-party links are provided for convenience and do not necessarily constitute our endorsement of those third parties.
We are not responsible for the content, security, availability, privacy practices, or other activities of third-party websites or services.
You should review applicable third-party terms and policies before using such services.
SECTION 13 - INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through this website, including text, graphics, logos, product presentation, website design, photographs, videos, and other materials, is owned by or licensed to Hilltop Global Limited or its applicable licensors.
VELORA is used as a brand in connection with products marketed through this website.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without appropriate authorization, except as permitted by applicable law.
SECTION 14 - USER CONTENT AND FEEDBACK
If you submit reviews, comments, suggestions, photographs, feedback, or other content to us, you represent that you have the necessary rights to provide such content.
You must not submit unlawful, defamatory, fraudulent, infringing, abusive, or malicious content.
Where permitted by applicable law, you grant us permission to use submitted reviews or feedback for legitimate business purposes, including improving and promoting our products and Services.
SECTION 15 - PROHIBITED USES
You may not use our website or Services:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To harass, abuse, threaten, or discriminate against others
- To submit false or misleading information
- To distribute malicious software
- To collect personal information unlawfully
- To interfere with website security
- To attempt unauthorized access to our systems
- To conduct fraudulent transactions
We reserve the right to restrict or terminate access to the Services where reasonably necessary to address prohibited conduct.
SECTION 16 - PRIVACY
Our collection, use, disclosure, and processing of personal information is described in our Privacy Policy.
Our Services may use cookies, analytics technologies, advertising technologies, Meta business tools, Google services, Shopify technologies, and other third-party tools as described in our Privacy Policy.
Please review our Privacy Policy for additional information.
SECTION 17 - DISCLAIMER OF WARRANTIES
We aim to provide accurate product information and reliable Services.
However, except where expressly stated or required by applicable law, the Services are provided on an "as available" basis.
Nothing in these Terms excludes warranties, guarantees, consumer protections, or other rights that cannot legally be excluded or limited under applicable law.
SECTION 18 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Hilltop Global Limited and its service providers will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits any mandatory consumer rights available to you.
SECTION 19 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Hilltop Global Limited harmless from claims, losses, or expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of third-party rights.
This provision does not limit rights or remedies that cannot lawfully be limited.
SECTION 20 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue in full force and effect.
SECTION 21 - TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using the Services at any time.
We may suspend or terminate access to the Services where reasonably necessary because of a violation of these Terms, unlawful activity, fraud, security concerns, or other legitimate reasons.
Obligations that by their nature should survive termination will continue to apply.
SECTION 22 - ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.
If any provision of these Terms conflicts with mandatory consumer protection law applicable to you, the mandatory legal requirement will prevail.
SECTION 23 - GOVERNING LAW
These Terms of Service and any agreements relating to the Services are governed by and construed in accordance with the laws of Hong Kong SAR, without prejudice to any mandatory consumer protection rights that may apply under the laws of the customer's jurisdiction.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections that cannot lawfully be waived.
SECTION 24 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, business operations, legal requirements, or policies.
The current version will be published on this website together with the applicable "Last Updated" date.
Continued use of the Services after changes take effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 - COMPANY AND MERCHANT INFORMATION
This website and online store are operated under the VELORA brand by:
Hilltop Global Limited
Business Registration No.:
80956299-000-08-26-A
Registered Office:
Flat/Room 1618A, 16/F, Pioneer Centre
750 Nathan Road
Mong Kok, Kowloon
Hong Kong
Hilltop Global Limited is the seller, contracting entity, and Merchant of Record responsible for accepting payments for purchases made through this website.
Product sourcing, warehousing, fulfillment, customer support, and logistics activities may be performed in Mainland China and/or through third-party service providers and business partners.
The Hong Kong registered office above is a corporate registered office and is not a product return address.
Approved returns are handled in accordance with our Return & Refund Policy.
SECTION 26 - CONTACT INFORMATION
For questions regarding these Terms of Service, orders, payments, shipping, returns, refunds, or our Services, please contact:
Hilltop Global Limited
Email:
yuehuan401@gmail.com
WhatsApp:
+86 15292066669
Registered Office:
Flat/Room 1618A, 16/F, Pioneer Centre
750 Nathan Road
Mong Kok, Kowloon
Hong Kong
