Refund policy
Return & Refund Policy
Last Updated: August 21, 2026
This Return & Refund Policy applies to purchases made through this website. The seller and merchant of record for purchases made through this website is Hilltop Global Limited.
1. 30-Day Return Policy
We have a 30-day return policy. This means you may request a return within 30 days after receiving your item.
To be eligible for a return, the item must generally be in the same condition in which you received it, unused, and returned with its original accessories, manuals, and packaging. You will also need to provide your receipt or other proof of purchase.
To request a return, please contact us before sending the product back:
Email: yuehuan401@gmail.com
WhatsApp: +86 15292066669
Returns must be authorized before shipment. Items returned without prior authorization may not be accepted.
2. Return Address
After your return request has been reviewed and approved, returns should be sent to the following address unless our customer service team provides different instructions:
Room 603, Building 2, Yihe Jiayuan
Dongping Town, Anhua County
Yiyang, Hunan
China
Please contact us before sending any return so that we can provide the appropriate return instructions.
Please do not send returned products to our Hong Kong registered office. The Hong Kong address of Hilltop Global Limited is the company's registered office and is not a product return location.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at yuehuan401@gmail.com.
Please provide your order number, a description of the issue, and clear photos or videos showing the problem where applicable.
After the issue has been reviewed and verified, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or return instructions.
If a return is required because the product is defective, damaged during delivery, or incorrectly shipped by us, we will be responsible for reasonable return shipping costs.
4. Change-of-Mind Returns
For eligible returns requested because of a change of mind or another reason that is not attributable to a product defect, damage, or shipping error, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
We recommend using a trackable shipping service when returning an item. We cannot be responsible for a return package that is lost before reaching the designated return location.
5. Exceptions and Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, customization, or other legitimate reasons.
Products that have been used, altered, damaged after delivery, or returned without their original accessories or packaging may not qualify for a refund unless the product was defective or damaged when received.
Gift cards, if offered, are non-returnable.
Please contact us if you have questions about the return eligibility of a particular product.
6. Exchanges
If you would like to exchange an eligible item, please contact us at yuehuan401@gmail.com.
Depending on the circumstances, we may arrange a replacement or ask you to return the original item and place a new order after the return has been approved.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible. In that situation, you may request a return after receiving the order in accordance with this Return & Refund Policy.
8. Refused and Undeliverable Shipments
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned because the customer refused delivery, provided an incorrect or incomplete address, or failed to collect the shipment after reasonable delivery attempts, additional shipping or handling costs may be deducted from the refund where permitted by applicable law.
If the delivery failure is caused by us or our logistics provider, we will work with the customer to provide an appropriate resolution.
9. International Duties and Taxes
Our products are fulfilled and shipped from Mainland China.
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country's or region's customs or tax authorities.
Unless otherwise stated during checkout, such charges may be the responsibility of the customer, subject to applicable law.
Customs policies and charges vary by jurisdiction. Customers are encouraged to check applicable local requirements before placing an order.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
10. European Union 14-Day Cooling-Off Period
Where applicable under European Union consumer protection laws, customers receiving eligible merchandise in the European Union may have the right to cancel or return an order within 14 days without providing a reason.
Returned products must generally be in the same condition in which they were received, unused, and returned with their original packaging and accessories, subject to applicable consumer protection laws.
11. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
Email: yuehuan401@gmail.com
WhatsApp: +86 15292066669
12. Seller and Merchant Information
Seller and Merchant of Record:
Hilltop Global Limited
Business Registration No.:
80956299-000-08-26-A
Registered Office:
Flat/Room 1618A, 16/F, Pioneer Centre
750 Nathan Road
Mong Kok, Kowloon
Hong Kong
Please note that the Hong Kong registered office above is a corporate registered office and is not a product return address.
Product Return Address:
Room 603, Building 2, Yihe Jiayuan
Dongping Town, Anhua County
Yiyang, Hunan
China
Customer Support:
Email: yuehuan401@gmail.com
WhatsApp: +86 15292066669
Hilltop Global Limited is the seller and merchant of record responsible for accepting payments for purchases made through this website. Product sourcing, fulfillment, warehousing, customer support, and logistics operations may be carried out in Mainland China or through third-party service providers and business partners.
