Legal notice
LEGAL NOTICE
Last Updated: August 21, 2026
This website and its related e-commerce services are operated by Hilltop Global Limited, a company incorporated in Hong Kong. VELORA is the brand under which products are marketed and sold through this website.
1. COMPANY INFORMATION
Legal Entity:
Hilltop Global Limited
Brand / Trade Name:
VELORA
Business Registration No.:
80956299-000-08-26-A
Registered Office:
Flat/Room 1618A, 16/F, Pioneer Centre
750 Nathan Road
Mong Kok, Kowloon
Hong Kong
2. SELLER AND MERCHANT OF RECORD
Hilltop Global Limited is the seller, contracting entity, and Merchant of Record for purchases made through this website.
Hilltop Global Limited is responsible for accepting payments for orders placed through this website and for managing the related customer transactions, subject to the applicable Terms of Service, Return & Refund Policy, Shipping Policy, and Privacy Policy.
3. BUSINESS OPERATIONS
Hilltop Global Limited operates a cross-border e-commerce business serving customers in international markets.
Products sold through this website are primarily sourced, fulfilled, and shipped from Mainland China.
Certain operational activities, including product sourcing, warehousing, fulfillment, customer support, and logistics, may be performed in Mainland China or through third-party suppliers, fulfillment providers, logistics providers, and other business partners.
Hilltop Global Limited remains the seller and Merchant of Record for purchases made through this website.
4. WEBSITE USE
The content available through this website, including text, graphics, logos, photographs, videos, product descriptions, and other materials, is owned by or licensed to Hilltop Global Limited or the applicable rights holders.
You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without appropriate authorization, except as permitted by applicable law.
5. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and availability information.
However, minor differences may occur because of photography, screen settings, manufacturing variations, product updates, or other factors.
If incorrect information is identified, we reserve the right to correct it where reasonably necessary.
6. ORDERS AND PAYMENTS
Orders placed through this website are subject to acceptance by Hilltop Global Limited.
We may refuse or cancel an order where reasonably necessary because of product unavailability, incorrect pricing or information, payment authorization failure, suspected fraud, shipping restrictions, or legal requirements.
If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
7. SHIPPING AND FULFILLMENT
Products are primarily fulfilled and shipped from Mainland China.
Estimated delivery times, shipping charges, customs information, and other delivery conditions are described in our Shipping Policy.
International shipments may be subject to customs duties, import taxes, VAT, or other charges depending on the destination and applicable law.
8. RETURNS AND REFUNDS
Returns, exchanges, damaged or incorrect products, cancellations, and refunds are handled in accordance with our Return & Refund Policy.
Our Hong Kong registered office is not a product return address.
Approved returns are handled through our designated return location in Mainland China:
Room 603, Building 2, Yihe Jiayuan
Dongping Town, Anhua County
Yiyang, Hunan
China
Customers should contact our customer service team before returning any product.
9. GOVERNING LAW
This website and the contractual relationship between Hilltop Global Limited and customers are subject to the applicable Terms of Service.
Our Terms of Service are governed by the laws of Hong Kong SAR, without prejudice to mandatory consumer protection rights that may apply under the laws of the customer's jurisdiction.
10. CUSTOMER SUPPORT
For questions regarding products, orders, payments, shipping, returns, refunds, or other customer service matters, please contact:
Hilltop Global Limited
Email:
yuehuan401@gmail.com
WhatsApp:
+86 15292066669
Our customer support and certain operational functions are currently handled by our operations team in Mainland China. Therefore, our customer service WhatsApp number uses a +86 country code.
11. IMPORTANT ADDRESS NOTICE
Registered Office of Hilltop Global Limited:
Flat/Room 1618A, 16/F, Pioneer Centre
750 Nathan Road
Mong Kok, Kowloon
Hong Kong
The address above is the company's registered office and is not a product return warehouse.
Product Return Address:
Room 603, Building 2, Yihe Jiayuan
Dongping Town, Anhua County
Yiyang, Hunan
China
12. CONTACT INFORMATION
Legal Entity:
Hilltop Global Limited
Brand:
VELORA
Business Registration No.:
80956299-000-08-26-A
Email:
yuehuan401@gmail.com
WhatsApp:
+86 15292066669
