FAQ

Frequently Asked Questions

What makes VELORA different?

VELORA combines powerful airflow, modern design, and portable technology to create cooling solutions for everyday life.

How long does shipping take?

Orders are processed within 1-3 business days.

Delivery usually takes 7-15 business days depending on your location.

Do you offer returns?

Yes. Please check our Returns & Refunds Policy for details.

How can I track my order?

Once your order ships, you will receive tracking information by email.

How can I contact support?

You can contact our customer support team through our Contact Us page.